onecare wellness
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Shipping and Delivery

We deliver to most of the international destinations. Please Select the Country where you wish to ship. If your delivery destination is not on the list please send us an email at [email protected] to clarify.

Delivery to United States

Option 1
DHL Express
(3-10 business days)
Delivery to your doorstep at
17th Oct 2022 (Estimated)
 
Express shipments are processed on the day of receipt provided we receive it before 12pm on business days. Your order should be with you in 3-10 business days.
We aim to process orders on the day of receipt provided we receive it before 12pm on business days (Monday - Friday, excluding weekends and public holidays). Orders placed on Saturdays, Sundays and Public Holidays will be processed the following business day. We aim to process and ship your order as quickly as possible, however, processing times may increase occasionally when there is especially heavy demand and around holiday dates.
When will I get my items?
The “Delivery” timeframe is an estimate of when your items will be delivered to your shipping address. This includes warehouse processing, or “Ships” timeframe, plus carrier delivery time. Once your items are shipped from our warehouse, you will receive a Shipment Notification email with carrier and tracking information.
What time will my order be delivered?
Deliveries are made between 8 am and 5 pm. You can check the estimated delivery date and carrier by visiting our online Self Service for the latest status of your order. Onecare Wellness and its carriers are unable to provide an exact time of delivery.
Signature on delivery
If you will not be at home to accept delivery of your product, consider shipping your product where someone you trust and able to sign for your package. For your convenience, you may opt to have your order delivered to your office address. If you choose this option, please include your company's name in the address.
I will not be home on the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively, amend your delivery address.
Can I have my parcel delivered to an address other than my home?
For your convenience, you may opt to have your parcel delivered to an alternative address such as your office address. If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.
What happens if my delivery goes missing?
In case of any problems with your delivery, Onecare Wellness will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
What if my order hasn't arrived in the estimated time?
If you're waiting to receive your parcel and you think it should have arrived by now: i. The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. So make sure you count the days from the dispatch date, not from the order date. Also, "working days" means Monday to Friday only, and doesn't include public holidays. ii. Check at your local post office or mail centre to see if they are holding it there for you. Sometimes the posties forget to leave a card to tell you to pick the parcel up. iii. If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel. iv. Check your order tracking to make sure the shipping address was correct. v. Done all the above, and still no parcel? Please email us on [email protected] with your order number and we'll look into it for you.
What happens if I'm not happy with the product I receive?
Any problems with items you receive must be reported to us within 30 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.

Our site is aimed at customers who have already purchased and experienced the product. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused. If there is any defect in the product on receipt then it may be returned to us for a refund at that time.

Please contact our orders department at [email protected] before returning anything so we can inform you where to send and how to arrange the refund. Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.
Customer Reviews from Facebook
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All testimonials can be found at Onecare's official Facebook page, all comments are from our satisfied customers with their real profile.
  • Onecare customer review by Amanda Law
    Amanda Law
    Very good product! I had very bad hormonal acne and praventac did improved my acne issue. I can see my pores are smaller than before too. Highly recommended
  • Onecare customer review by Nor Ain
    Nor Ain
    Ag Factor at it's best! Even the price is a bit pricey but it's worth it! 3 days of taking Ag Factor, acne is less dry and getting better. Glowing face, face is no longer dull, body skin is soft and smooth. the scars are fading. Less oil on the face, the skin on the body and the face is brighter and pink 😍 in love so much! so fluffy now! will repeat every month!
  • Onecare customer review by Venus My
    Venus My
    I bought Praventac for my daughter who has been breaking out since she became a teenager. At first I do not know what to expect or whether this product can help her get rid of her acne. I have tried lots of skincare regimen for her but nothing works. Surprisingly after she consume Praventac for 3 weeks I noticed her acne started to dry out and her acne spots slowly fades away. I am so glad I found this supplement and so grateful that it helps my daughter to regain her confidence.
  • Onecare customer review by Joe Yap
    Joe Yap
    My second box of Praventac and the result has been amazing. Zero side effects as opposed to conventional antibiotics. It really helps in controlling the sebum production. Overall, a good product and worth every penny!
  • Onecare customer review by Leow Kar Ling
    Leow Kar Ling
    Currently on my 2nd month using Vofina and just received my 3months supply today. It really helps overcome my Yeast Infection. Plus point, I got wet for the first time after using Vofina, I thought I was dry 😩🥺
  • view more  (1101)
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onecare wellness
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Safely delivered to you within 3-10 business days
United States - Expected delivery date is 17th Oct 2022
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