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What is the difference between PRAVENTAC™ and AG-FACTOR™?

PRAVENTAC™ is especially effective in treating problematic skin including acne, pimples, blemishes, blackheads, whiteheads, and excess skin oiliness. AG-FACTOR™ on the other hand is for skin-brightening as well as to enhance the immune system and detoxification of blood in the liver. This is especially important as clean blood results in beautiful skin. So while PRAVENTAC™ works to eliminate acne-causing bacteria and accelerate the healing of acne scars; AG-FACTOR™ enhances results by strengthening the liver and providing anti-oxidative support of Glutathione inside the cells itself. This enables the functioning of healthy cells that accounts for the glow seen in the complexion of people who consume AG-FACTOR™.

What is OnecareFamily?

OnecareFamily is a program that offers exclusive rewards for members. The program consists of 5 tiers – Guest, Fresh Class, Glow Class, Star Class, and First Class – with more rewarding benefits and rewards in each.

How can I join OnecareFamily?

Register an account with Onecare to automatically be a part of OnecareFamily. Register now.

What benefits do I get by being a part of OnecareFamily?

Shop and accumulate points to redeem E-vouchers and rewards on your next purchase. Get additional benefits such as Welcome Gifts, Birthday Privileges, access to Glowpedia, and more as you move on to the next tier. Learn more here.

How do I earn points?

Points can be earned by:



1. Shopping, with every {{currency-MYR}} 1 spent = 2 points

Shop now.

2. Referring friends. You get rewarded with {{referral-max-reward-3000pts}} points and a mystery gift worth more than {{referral-gift-worth-MYR150}} when you refer to 3 friends and they’ve successfully made their purchase.

Refer a friend now.



There are also additional ways to earn one-time points:



1. Like and follow our social media pages

Instagram = {{instagram-reward-500pts}} points

Facebook = {{facebook-reward-300pts}} points

2. Complete your user profile here for {{profile-reward-200pts}} points



We are also constantly updating new ways for you to earn more points, so do log into your account regularly to keep a lookout on upcoming activities.

How can I check my points?

Your current points will be reflected in your Points and E-vouchers section under the “My Account” page.



Log in to check your points here.

How many points do I need to accumulate in order to redeem it?

The minimum points for redemption is {{redeem-p1-2000pts}} points. ({{redeem-p1-2000pts}} points = {{redeem-p1-MYR20}}, {{redeem-p2-4000pts}} points = {{redeem-p2-MYR40}}, {{redeem-p3-6000pts}} points = {{redeem-p3-MYR60}})

How do I redeem my points?

When you have accumulated the minimum points required ({{redeem-p1-2000pts}} points), you will be able to spend your points by redeeming it in the form of E-vouchers or rewards. Your available E-vouchers will be reflected in your Points & E-vouchers section under the “My Account” page.



Log in to check or redeem your points now or shop to accumulate points.

Will I continue to earn points when I purchase with a E-voucher?

Yes, you will continue to accumulate points according to your total amount spent, after deducting the E-vouchers’ value.

How do I change or update my personal details?

Log in to your “My Account” page here to edit your profile.

Get additional {{profile-reward-200pts}} points when you complete your profile for the first time!

Where can I check my current tier?

Log in to your OnecareFamily account to check your tier status here.

How do I get to the next tier?

To be upgraded to the next tier, you will need to accumulate a certain transaction value from your purchases to meet the entry requirement of the next tier. Shop now.

What is the required transaction value to get to the next tier?

To upgrade from Guest to Fresh Class, spend above {{fresh-min-spent-MYR1000}} accumulatively.



To upgrade from Fresh Class to Glow Class, spend above {{glow-min-spent-MYR5000}} accumulatively.



To upgrade from Glow Class to Star class, spend above {{star-min-spent-MYR10000}} accumulatively.



To advance from Star class to First class, spend above {{first-min-spent-MYR20000}} accumulatively.

Can my current tier status expire?

Your current tier status is subjected to a lifetime period and will not expire. Nevertheless, a minimum spend per annum is required to maintain the benefits of each tier.

What is the minimum spend required to continuously enjoy the benefits of my current tier?

To continuously enjoy all benefits of Fresh Class, a minimum spend of {{fresh-yspent-MYR400}} per annum is required.



To continuously enjoy all benefits of Glow Class, a minimum spend of {{glow-yspent-MYR600}} per annum is required.



To continuously enjoy all benefits of Star Class, a minimum spend of {{star-yspent-MYR800}} per annum is required.



To continuously enjoy all benefits of First Class, a minimum spend of {{first-yspent-MYR1000}} per annum is required.

What are my Birthday privileges?

Fresh Class:

Enjoy earning 2x points rewards for the whole month when you shop.



Glow, Star, First Class:

Enjoy earning 2x points rewards for the whole month when you shop, plus get an additional special birthday gift with a minimum spend of {{bdgift-mspent-MYR300}} during your birthday month, sent along with your purchase.



First Class members are entitled to choose their birthday gift. To redeem the preferred gift, members can contact us here.

How do I redeem my Birthday gift?

Your birthday gift will be sent if and when you make a purchase during your birthday month. Minimum purchase required is {{bdgift-mspent-MYR300}}.



Steps to redeem:



1. Log in to your account and click ‘Earn Points & Redeem Gifts’ 



2. Click ‘Redeem’ Birthday Gift



3. Gift will automatically be added into your ‘Rewards’ to be claimed on your next purchase, with a minimum spend of {{bdgift-mspent-MYR300}}



*Gifts may vary by month and are subject to change.

How do I change my birthday date?

To update your birthday details, kindly contact our Customer Support Team here for verification purposes.

How do I get my Welcome gift?

As you advance to the next tier, you will receive a welcome gift, sent along with your next purchase.



Gifts may vary between tiers and are subject to change.

No minimum purchase required to receive a welcome gift.

What other exclusive benefits do I get in the First Class tier?

As a First Class member, you will get to enjoy ALL the benefits in other classes, plus more!

Your special benefits in First Class include:




  • Receive an additional Celebratory Gift along with a Welcome Gift, when you advance from Star Class to First Class for the first time.

  • You will also get to purchase Special Bundles, which are Onecare exclusive promo packages and discounts curated specially.

What are exclusive events about?

As our Glow, Star, and First Class members, you will be exclusively invited to our events such as health and beauty workshops, social networking, launch parties, virtual workshops, and many more!

What is GlowPedia?

GlowPedia is exclusively a member-only access to insightful beauty and health content that gets you inspired and glowed! Here’s where you can get up-to-date tips, tricks, and guides to keep your beauty and health game up. 



Go to GlowPedia now.

Can I exchange or return my rewards?

All rewards are strictly not returnable or exchangeable with other forms of rewards, points, E-vouchers, and others.

Will my personal information be shared with third parties?

Rest assured that all personal information and data of our members will be kept private and confidential, and will not be shared with third parties without your consent.



Learn more about our privacy policy here.

How do I place an order?

1. Go to our official store here.

2. Add your desired item(s) into the cart.

3. To view your items, click on the ‘cart’ icon located at the upper right corner of the page.

4. Click on ‘Add To Cart’ and your order summary will appear for your review.

5. At 'Checkout', fill in your details accurately and choose your Payment Option (2C2P, Credit and Debit Card, PayPal, Bank Transfer) then click on ‘Confirm Your Order’ to proceed with the payment.

*Payment Option(s) available varies depending on countries.



Successful Orders:

You will receive an Order Acknowledgement email to confirm your order shortly after you have successfully placed your order.



Unsuccessful Orders:

In case your payment is not successful, you will receive a Payment Failure Notification to inform you that your payment has failed and would suggest alternative payment methods that are available.

I made payment but did not receive a confirmation email.

No worries, kindly provide your email, order number, and proof of payment to our Customer Support Team at [email protected]

Can I make changes to or cancel my order once it's been placed?

Unfortunately, once you have successfully placed an order, we will not be able to make any further changes such as shipping method upgrades or change in quantities as your order might have been packed & ready to be collected by courier. 

 

Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Onecare will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.

Can I get a discount/promo code for a first time purchase?

We have multiple attractive deals constantly happening in our store! Do look out for all of the ongoing promotions on our store banners. We also offer tier discounts. So, the more you buy, the less you pay!

How long is the order processing time?

All orders are processed on business days: Monday - Friday, excluding Public Holidays.



Orders placed over the weekend will be processed the following working week and may take up to 7 working days to be delivered. 

How to check the status of my order(s)?

To track and check the status of your order, please click on ‘Trace Shipment’ attached in the Shipping Notification email.

 

You may also visit ‘My Account’ and click on ‘Orders' to check the status.

 

Please note that you need to be registered and logged into your account to view your online orders. Orders will not appear under 'My Account' page if you checked out as a guest.

What forms of payment do you accept?

We accept the following payment options:

 

Credit Card & Debit Card




  • Visa & Mastercard



 

*Please be advised that the selection of credit/debit card card transactions processed outside the origin country may be subjected to a bank administrative fee on the total amount of the transaction, depending on your bank. This shall be payable by you and debited from your card account.

 

PayPal 




  • Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit here.



 

*Please be advised that Paypal Integration does not support certain currencies. In that case, your payment will be charged in USD currency.

 *A foreign transaction fee may be imposed by your credit or debit card issuer, depending on your bank. Do note that Onecare does not charge or receive the transaction fee imposed. 

 *To find out your credit or debit card foreign transaction fee, you are advised to have a look at the Terms & Conditions or Pricing & Information by your bank/cards.


 

Manual Bank Transfer (Only applicable for Singapore, Indonesia, Pakistan)




  • CDM

  • Counter



 

Atome (Only applicable for Singapore)




  • Buy now and pay later with three monthly installments, at 0% interest. For more information, please visit here.

What if my payment has failed?

The reasons for such failure may be due to the use of a wrong card number or the card limit has been reached, etc. 



In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time as it may be due to technical issues with the server or Internet connection. Onecare has no control over such transaction refusal. If the payment still fails, you may contact your credit card company (Bank) to ascertain why the payment was declined. You may opt for another payment option(s), if available, as well.

Why am I unable to use my discount code at checkout?

If your discount code isn’t working, be sure to check for any misspelling and expiration date. If you are still experiencing issues with a valid code, please contact our Customer Support Team at [email protected] and provide your email address along with the discount code for further assistance.

I applied a discount code during checkout but my payment failed the first time. Why is my unused discount code ‘invalid’ now during my second attempt?

No worries, you may reach out to our Customer Support Team at [email protected] and provide your email address along with the discount code. Our team will check further and renew your discount code, should it still be unused and legit.

How soon will I receive my items?

For international shipping, delivery will take approximately 5-14 business days. 



However, due to COVID-19 situation, you may experience a delay in the delivery of your order. We apologize for any inconvenience caused. 

To get the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your Shipping Notification email. 



*Applies to in-stock items only. Please take note that Pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.

*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors. Please contact the courier company should you need further information.

How do I manage my shipment?

For deliveries by DHL, you may manage or customize your shipment details once it has been passed over to DHL via On Demand Delivery (ODD). You will have the flexibility to make changes directly under ODD such as scheduling a delivery date, authorizing a signature release, or others while your shipment is en route.



Using the tracking (shipment waybill) number, you may log in or manage your shipment as a guest on the DHL On Demand Delivery (ODD) website here.



*Do note that this service is only applicable for delivery via DHL only.

Will any signature be required on delivery?

Yes, and if you are not available to receive the delivery, you may consider shipping your purchase to an address where you have someone who is available to collect on behalf of you.



Alternatively, you can have it delivered to your office address (please include the business name in the address details), University, and/or College campus. Please note that your purchase may be left at the reception counter, administration office, or mail room, and we are NOT responsible for any parcel lost or misplaced.



Orders cannot be shipped to P.O. Box addresses.

Is there a delivery fee?

Delivery fees vary according to countries. You may look for the delivery fees imposed at the checkout page.



FREE delivery is provided for purchases above a certain amount, depending on the country and currency. You may check for free delivery entitlement upon checking out.



Import duties and taxes may be imposed once the parcel has reached customs, but rest assured that you do not have to bear the fees. Kindly refer to our shipping policy for more info here.

What if it was stated that the parcel was delivered, but I didn’t receive it?

Sometimes shipments may be stated as ‘delivered’ before they actually arrive due to the courier’s tracking system error that is out of our control. Thus, in such cases, you do not have to worry as your parcel will most likely be delivered in 2-3 business days.



Should your parcel still not be delivered after waiting for 2-3 business days, please:



1. Check with neighbours, family members, and colleagues.

2. Look around the delivery location.

3. Check for notice of attempted delivery.

4. Contact the courier company with your tracking information for further information.



If there is still no sign of your parcel after completing the recommended steps above, kindly reach out to our Customer Support Team at [email protected] for further assistance.

What should I do if I have an allergic reaction to the product(s)?

Onecare is not responsible for any allergic reaction caused by any particular ingredients stated on our website and product’s package. However, we will provide a return alternative for one unit of the products purchased, should a medical report be provided as proof that our ingredients have caused the reaction.



Prior to purchasing/consuming/applying any Onecare and ORIQUE products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your skin and health condition or any allergies you might have.



Kindly refer to our return policies and its terms and conditions here.

The items I’ve received are damaged/incorrect. What should I do?

When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team at [email protected] immediately for further assistance.



To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.



For a return and refund request, kindly refer to our return policies and its terms and conditions here.

How long will it take to receive the refund for my returned item(s)?

Kindly allow between 14-20 working days from the date we received your returned package for a refund, upon approval.



Kindly refer to our return policies and its terms and conditions here.

Is Cash On Delivery available?

Yes, however, this service is only available for reseller countries (Indonesia and Pakistan) in certain areas only. 



Do contact your respective reseller agent to check for location availability and for further enquiries before placing an order for COD.

Can children including toddlers benefit from the dietary supplementation of AG-FACTOR™?

Children (including toddlers) can benefit from the supplementation of cysteine peptides. The ideal dosage is one to two capsules taken in the morning and evening. (Preterm: one capsule a day, children above seven years old may take two capsules a day). Scientific studies on hyperactive children show that dietary supplementation with an antioxidant like glutathione can reduce hyperactivity and ADHD and can prevent alterations in the immune system because of oxidative stress. 



Source: Verlaet, A., Maasakkers, C. M., Hermans, N., & Savelkoul, H. (2018). Rationale for Dietary Antioxidant Treatment of ADHD. Nutrients, 10(4), 405. https://doi.org/10.3390/nu10040405

Is AG-FACTOR™ good for alcohol drinkers?

If you are planning to drink, you can choose to supplement with AG-FACTOR™ either before or after. Depending on the amount of alcohol you consumed, the recommended dosage is from two to four capsules. Glutathione plays an important role in the detoxification of alcohol in the liver and other tissues.



Source: Vogt, B. L., & Richie, J. P., Jr (2007). Glutathione depletion and recovery after acute ethanol administration in the aging mouse. Biochemical pharmacology, 73(10), 1613–1621. https://doi.org/10.1016/j.bcp.2007.01.033

What is the difference between AG-FACTOR™ and Glutathione pills?

Let’s clear up the misconception that exogenous supplements of glutathione are cheaper and more effective than endogenously produced glutathione. Cysteine peptide (a precursor to glutathione that produced endogenously) versus liquid glutathione (exogenous intake). Endogenous means produced within an organism, tissue, or cell. Exogenous means originating from outside a cell, tissue, or organism. From the above, we can deduce that the endogenous route is the most efficient, more economical, and effective in terms of results. Glutathione degrades rapidly because of its short half-life nature. By the time it reaches the digestive system, very little remains for absorption. Exogenous intake of glutathione encounters a significant barrier in crossing into cell membranes because of its rapid hydrolysis in circulating plasma. Hence, you may need to consume 20 capsules of glutathione (500 mg x 20) to get the same results with 960 mg of cysteine peptide. In comparison, the robustness of cysteine peptide survives the gut passage and penetrates our bloodstream. In the bloodstream, an enzyme called gamma-glutamyl transpeptidase degrades cysteine peptides rapidly to yield glutamate, cysteine, and glycine that are needed by the body cells to synthesize glutathione. To conclude, AG-FACTOR™ differs from glutathione pills out there as it teaches your body to be more intelligent in producing glutathione instead of forcing your body to absorb foreign sources. 

Is it safe to consume AG-FACTOR™ with other medications, supplements, or vitamins?

Yes, you may consume AG-FACTOR™ together with other supplements or vitamins because it is a natural food supplement that will not cause any harm or conflict to your body. However, some dietary supplements may have the potential to interact with prescription drugs. Hence, we advise not to combine any supplements and medications at the same time. It is best to space at least 2 to 4 hours apart to get the full benefit from each medicine or dietary supplement. If you are under medical supervision for any specific medical condition, you must consult your medical practitioner before taking any form of supplements. At Onecare, we always prioritize the health and safety of our valued customers.

What is AG-FACTOR™?

AG-FACTOR™ is an anti-aging beauty supplement that helps to slow down and eases the aging process through these pathways: improve health and beauty.

Can combine AG-FACTOR™ with other Onecare products?

When it comes to building a powerful defense against sickness and aging — AG-FACTOR™ is your ultimate line-backer (defender) to enjoy good health and everlasting beauty. The star of our line-up works well as a base supplement and can pair with our other supplements for maximum benefits. Find our star products here.

How should I consume AG-FACTOR™?

For adults, take two capsules daily before bedtime. You can double the dosage if you often have a high level of stress, as glutathione can reduce the damage effects of cortisol (stress hormone) on body cells. Sleep deprivation, physical and emotional stress, or excess toxins in our bodies can cause stress. When your body produces a lot of cortisols, it can lead to several events, includes cellular inflammation (the root of many major diseases), weight gain, fluctuation in the production of estrogen and testosterone, and adrenal fatigue. According to McAnulty et al., in 2007, it stated that elevated cortisol levels might deplete cellular glutathione. 



Source: Diaz, E., Ruiz, F., Hoyos, I., Zubero, J., Gravina, L., Gil, J., Irazusta, J., & Gil, S. M. (2010). Cell damage, antioxidant status, and cortisol levels related to nutrition in ski mountaineering during a two-day race. Journal of sports science & medicine, 9(2), 338–346.

Can I consume AG-FACTOR™ during menstruation?

Yes, it is safe to consume during menstruation.

Does AG-FACTOR™ only help on my face?

AG-FACTOR™ can help with your entire body system, including the health of skin, hair, nail, liver, and immune system. 

How soon will I see improvements in my skin?

Results are dose and time-dependent. Most people experienced observable results from 2 to 4 weeks onwards. Those who are highly attuned to their health and body reported immediate benefits. But usually, it takes about 3 to 6 months to achieve the optimal results because the turnover of skin cells is around 30 days. Hence, it is reasonable to see improvements occur progressively. We advise you to take AG-FACTOR™ consistently for 3 to 6 months for best results.

Can AG-FACTOR™ help with hair loss?

You will experience faster growth of nails and hair. And you also discover that you have thicker hair and stronger nails.

How safe is AG-FACTOR™?

AG-FACTOR™ is a natural food supplement made of 100% natural ingredients with NO side effects and will not burden the kidneys or liver, even when consumed on a long-term basis. It is also made in FDA-approved facilities (cGMP) to ensure its safety and quality. 

How can AG-FACTOR™ help smokers and drinkers?

Studies found that smokers and drinkers have a higher level of oxidative stress and a lower level of glutathione in the body. Chronic exposure to stress can speed up aging and contribute to many health diseases. AG-FACTOR™ can trigger the production of glutathione (antioxidant) to help protect your body cells from damages caused by free radicals. 

Is AG-FACTOR™ halal certified?

AG-FACTOR™ is indeed halal-certified.

Can I still purchase AG-FACTOR™ if I don't have a credit card?

Yes, we accept other payment methods like PayPal, bank transfer, or COD (depending on the country).

Where does AG-FACTOR™ originate from?

The key ingredient of AG-FACTOR™, cysteine peptide, and other supporting ingredients are from the United States and Japan, approved by the FDA as GRAS (Generally Recognized as Safe) and produce in FDA-approved facilities (cGMP). 

Can I purchase AG-FACTOR™ from a pharmacy?

AG-FACTOR™ is only available on our official website here.

Do I continue with my skincare regime?

It is a matter of your choice. Although AG-FACTOR™ works from the inside of our body, we still require topical skincare products for hygiene and to protect us from natural elements like harmful UV rays. UltraShield™, zero-imperfection Daily Defense (DD) cream, provides the ultimate anti-pollution protection and rectifies skin damage. It can penetrate deep into your underlying skin layers, providing both physical and biochemical protection. Read more about UltraShield™ here.

Does AG-FACTOR™ work on pigmented skin?

AG-FACTOR™ can help to prevent and lighten freckles, pigmentation, melasma, dark spots, and age spots (time and dosage-dependent).

Is AG-FACTOR™ safe for pregnant women and breastfeeding mothers?

Although AG-FACTOR™ uses 100% safe and natural ingredients, all pregnant or breastfeeding customers should consult their medical practitioner before taking supplements of any kind. This is because your body would have specific nutritional requirements during pregnancy or breastfeeding, and most beauty oral supplements are not supplements specifically planned for pregnancy or breastfeeding.



However, based on scientific studies, glutathione is good for before and after pregnancy. Many pregnancy complications and birth defects have been linked to free radical damage, oxidative stress, and low glutathione levels in the mother and developing baby. Glutathione plays a critical role in fertility, sperm quality, and conception in the mother and father-to-be. 



Source: Adeoye, O., Olawumi, J., Opeyemi, A., & Christiania, O. (2018). Review on the role of glutathione on oxidative stress and infertility. JBRA assisted reproduction, 22(1), 61–66. https://doi.org/10.5935/1518-0557.20180003 

What is the difference between whey protein in AG-FACTOR™ and similar ‘claimed’ ingredients in the market?

Unlike cysteine got from the hairs of humans or animals, cysteine peptides in AG-FACTOR™ get from hydrolyzed whey protein that is derived from certified safe bovine sources.

Does AG-FACTOR™ contain glutathione or collagen?

No, AG-FACTOR™ does not contain collagen or glutathione. It provides proteins that are required by your body to synthesize collagen and glutathione. The natural production of glutathione and collagen from within your body is more efficient, intelligent, and reduces malabsorption (a disorder that occurs when people cannot absorb nutrients from their diets).

Is AG-FACTOR™ safe for high blood pressure and diabetic patients?

AG-FACTOR™ is safe for people with hypertension and diabetes. You must consult your medical practitioner for professional advice before taking any form of supplements. There is multiple scientific research that showed people with diabetes and hypertension will experience improvements in health and quality of life. 



Source:




  1. Robaczewska, J., Kedziora-Kornatowska, K., Kozakiewicz, M., Zary-Sikorska, E., Pawluk, H., Pawliszak, W., & Kedziora, J. (2016). Role of glutathione metabolism and glutathione-related antioxidant defense systems in hypertension. Journal of physiology and pharmacology: an official journal of the Polish Physiological Society, 67(3), 331–337.

  2. Wu, G., Fang, Y. Z., Yang, S., Lupton, J. R., & Turner, N. D. (2004). Glutathione metabolism and its implications for health. The Journal of nutrition, 134(3), 489–492. https://doi.org/10.1093/jn/134.3.489

  3. Sekhar, R. V., McKay, S. V., Patel, S. G., Guthikonda, A. P., Reddy, V. T., Balasubramanyam, A., & Jahoor, F. (2011). Glutathione synthesis is diminished in patients with uncontrolled diabetes and restored by dietary supplementation with cysteine and glycine. Diabetes care, 34(1), 162–167. https://doi.org/10.2337/dc10-1006

How long should I take AG-FACTOR™?

It is advisable to take AG-FACTOR™ consistently for 3 to 6 months for the best results.

Is AG-FACTOR™ safe for lactose-intolerant individuals?

AG-FACTOR™ is a lactose-free supplement. Hence, it is safe for those that are lactose-intolerant.

Who is suitable to consume AG-FACTOR™?

Both males and females, including preterm babies, can safely supplement with AG-FACTOR™. Nevertheless, it is advisable to always consult a qualified medical practitioner for professional opinions. Some studies have found that glutathione improves the health of preterm babies. 



Source:




  1. Hadi, T., Bardou, M., Mace, G., Sicard, P., Wendremaire, M., Barrichon, M., Richaud, S., Demidov, O., Sagot, P., Garrido, C., & Lirussi, F. (2015). Glutathione prevents preterm parturition and fetal death by targeting macrophage-induced reactive oxygen species production in the myometrium. FASEB journal: official publication of the Federation of American Societies for Experimental Biology, 29(6), 2653–2666. https://doi.org/10.1096/fj.14-266783

  2. Küster, A., Tea, I., Ferchaud-Roucher, V., Le Borgne, S., Plouzennec, C., Winer, N., Rozé, J. C., Robins, R. J., & Darmaun, D. (2011). Cord blood glutathione depletion in preterm infants: correlation with maternal cysteine depletion. PloS one, 6(11), e27626. https://doi.org/10.1371/journal.pone.0027626 

  3. Dröge, W., & Breitkreutz, R. (2000). Glutathione and immune function. The Proceedings of the Nutrition Society, 59(4), 595–600. https://doi.org/10.1017/s0029665100000847

I made payment but did not receive a confirmation email.

No worries, kindly provide your email, order number, and proof of payment to our Customer Support Team at [email protected]

Does the whey protein in AG-FACTOR™ help with cell regeneration?

Yes, it does. The whey protein in AG-FACTOR™ contains cysteine peptides that the body needs to produce glutathione, and glutathione is essential for cell regeneration.

What is the difference between CERA5™ and AG-FACTOR™?

The key difference between CERA5™ and AG-FACTOR™ is that each brings different benefits and caters to different skin needs. AG-FACTOR™ is more suitable for those who want to enhance their skin tone and radiance, including those who have signs of premature aging skin such as fine lines, wrinkles, age spots, and more. While CERA5™ is perfect for those who are prone to dry skin, that is overly sensitive. CERA5™ focuses on maintaining your skin's natural moisture through strengthening the skin barrier and protects your skin against harmful elements such as UV rays, preventing signs of premature aging as well. With healthier and stronger skin cells, you will get skin that is naturally beautiful and radiant.

Can AG-FACTOR™ help with dark circles and puffy eyes?

One of our bestselling products-AG-FACTOR™ helps improve the skin’s overall complexion, puffiness, and dark circles around the eyes. AG-FACTOR™ helps the body to boost the production of natural collagen and glutathione, resulting in healthier skin and reduction of hyperpigmentation, while improving blood circulation and sleep quality. With a combination of all these benefits, one of the reported outcomes would be the fading and minimizing of the appearance of puffiness and dark circles around the eyes.

Should I be concerned that consuming too much whey protein is not good for the heart?

No, whey protein will not lead to heart problems. Studies have proven whey protein helps to improve heart health. They have shown that whey protein reduces risk factors associated with heart disease. This is because of its ability to lower LDL (Low-Density Lipoprotein) cholesterol and triglyceride levels in our body. There are also studies suggesting that whey protein may reduce the damage to blood vessels and the heart, especially among people who have hypertension, as it may help to reduce blood pressure.

How does AG-FACTOR™ help with acne when it contains whey protein, as dairy can trigger acne for some people?

First, we need to understand the link between dairy and acne. Cow milk contains milk protein (whey and casein) which stimulates the growth of calves. When our body digests these milk proteins, it releases a hormone similar to insulin, called IGF-1, which triggers acne breakout. Sometimes the growth hormones in milk can confuse our body’s endocrine system, results in hormonal imbalance and acne breakouts. Milk sugar (lactose) is another component that may signal acne breakout in people with lactose sensitivity or allergy to lactose. Rest assured that the whey protein in AG-FACTOR™ is certified free of bovine growth hormone and is lactose free, which eliminates the possibility of causing acne. Research has showed that glutathione tackles a massive range of acne-causing reactive oxygen species. Increasing glutathione with supplementation of AG-FACTOR™ is excellent for boosting your antioxidant supply, eliminating oxidative stress, and balancing the body’s hormones to clear acne.

Can I make changes to or cancel my order once it's been placed?

Unfortunately, once you have successfully placed an order, we will not be able to make any further changes such as shipping method upgrades or change in quantities as your order might have been packed & ready to be collected by courier. 

 

Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Onecare will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.

Can I get a discount/promo code for a first time purchase?

We have multiple attractive deals constantly happening in our store! Do look out for all of the ongoing promotions on our store banners. We also offer tier discounts. So, the more you buy, the less you pay!

How long is the order processing time?

All orders are processed on business days: Monday - Friday, excluding Public Holidays.



Orders placed over the weekend will be processed the following working week and may take up to 7 working days to be delivered.

How to check the status of my order(s)?

To track and check the status of your order, please click on ‘Trace Shipment’ attached in the Shipping Notification email.

 

You may also visit ‘My Account’ and click on ‘Orders' to check the status.

 

Please note that you need to be registered and logged into your account to view your online orders. Orders will not appear under 'My Account' if you checked out as a guest.

What forms of payment do you accept?

We accept the following payment options:

 

Credit Card & Debit Card




  • Visa & Mastercard



 

PayPal 




  • Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit here.



 

iPay88




  • Credit/Debit card

  • Online banking

  • E-Wallet

  • Boost

  • GrabPay

  • Maybank QR Pay

  • MCash

  • NETS QR Payment

  • TNG E-Wallet



 

Manual Bank Transfer (Only applicable for Malaysia and Singapore)




  • CDM

  • Counter



 

Atome




  • Buy now and pay later with three monthly installments, at 0% interest. For more information, please visit here.

Is Cash On Delivery available?

Yes. Cash on delivery is only available in West Malaysia (States available: Selangor, Kuala Lumpur, Pahang, Terengganu, Kelantan, Penang, Perlis, Perak, Negeri Sembilan, Melaka, Kedah, Johor Bahru).



Do note that there will be an additional service charge of RM15.90 per delivery.

 

Upon checkout, you may click on ‘How Would You Like To Order’ button and choose ‘Pay On Delivery’. Proceed to fill up your details as required. You will receive an acknowledgment email to confirm your order.

What if my payment has failed?

The reasons for such failure may be due to the use of a wrong card number or the card limit has been reached, etc. 



In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time as it may be due to technical issues with the server or Internet connection. Onecare has no control over such transaction refusal. If the payment still fails, you may contact your credit card company (Bank) to ascertain why the payment was declined. 



You may opt for other payment options as well, via Bank Transfer or Cash Deposit.

How soon will I receive my items?

For local shipping, shipping will take approximately:



East Malaysia: 2-14 business days

West Malaysia: 1-7 business days



To get the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in the Shipping Notification email. 



*Applies to in-stock items only. Please take note that Pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.

*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors.

Will any signature be required on delivery?

Yes, and if you are not available to receive the delivery, you may consider shipping your purchase to an address where you have someone who is available to collect on behalf of you. 



Alternatively, you can have it delivered to your office address (please include the business name in the address details). Please note that your purchase may be left at the reception counter and we are NOT responsible for any parcel lost or misplacement.



Orders cannot be shipped to P.O. Box addresses.

How do I place an order?

1. Go to our official store here.



2. Add your desired item(s) into the cart.



3. To view your items, click on the ‘Cart’ icon located at the upper right corner of the page.



4. Click on ‘Add To Cart’ and your order summary will appear for your review.



5. At ‘Checkout’, fill in your details and Payment Option (Bank Transfer, Direct Deposit Over ATM Machine/Counter, Credit and Debit Card Payments, PayPal or E-Wallet) then click on ‘Confirm Your Order’ to proceed with the payment.



Successful Orders:

You will receive an Order Acknowledgement email to confirm your order shortly after you have successfully placed your order.



Unsuccessful Orders:

In case your payment is not successful, you will receive a Payment Failure Notification to inform you that your payment has failed and would suggest alternative payment methods that are available.

Are there any other order options?

You may also visit our store at



No. 23-3, The Boulevard,

Mid Valley City, Lingkaran Syed Putra,

59200 Kuala Lumpur, Malaysia.



Kindly arrange for an appointment before your visit via Call or Whatsapp us here, or do visit our website for more contact information.

 

Please visit us during our business hour as below:

Monday - Friday : 10:30am - 4:30pm

Close on: Weekend and Public Holidays

What if it was stated that the parcel was delivered, but I didn’t receive it?

If the tracking information for your parcel stated that it’s ‘delivered’, but you have trouble locating the delivered parcel:



1. Check with neighbours, family members, and colleagues.

2. Look around the delivery location.

3. Check for notice of attempted delivery.

4. Contact the courier company with your tracking information for further information.



If there are still no signs of the parcel after completing the above steps, kindly reach out to our Customer Support Team at [email protected] for further assistance.

What should I do if I had an allergic reaction to the product(s)?

Onecare is not responsible for any allergic reaction caused by any particular ingredients stated on our website and product’s package. However, we will provide a return alternative for one unit of the products purchased, should a medical report be provided as proof that our ingredients have caused the reaction.





Prior to purchasing/consuming/applying any Onecare and ORIQUE products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your skin and health condition or any allergies you might have.



Kindly refer to our return policies and its terms and conditions.

The items I’ve received are damaged/incorrect. What should I do?

We will provide you a refund, should you receive damaged or incorrect item(s).



When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team at [email protected] immediately.



To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.



Kindly refer to our return policies and its terms and conditions here.

How long will it take to receive the refund for my returned item(s)?

Kindly allow between 14-20 working days from the date we received your returned package for a refund, upon approval.



Kindly refer to our return policies and its terms and conditions here.

 
See It to Believe It!
more photo reviews ( 3176 )
Customer Reviews from Facebook
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All testimonials can be found at AG-FACTOR™'s official Facebook page, all comments are from our satisfied customers with their real profile.
  • AG-FACTOR™ customer review by Nor Ain
    Nor Ain
    Ag Factor at it's best! Even the price is a bit pricey but it's worth it! 3 days of taking Ag Factor, acne is less dry and getting better. Glowing face, face is no longer dull, body skin is soft and smooth. the scars are fading. Less oil on the face, the skin on the body and the face is brighter and pink 😍 in love so much! so fluffy now! will repeat every month!
  • AG-FACTOR™ customer review by Valerie Loh
    Valerie Loh
    Took Ag Factor for a month and am loving what i see...clearer skin !
  • AG-FACTOR™ customer review by Nur Aina
    Nur Aina
    It delivers what it claims! I notice my skin getting fairer and less visible fine lines under eyes!
  • AG-FACTOR™ customer review by Nasreen Ashfaq
    Nasreen Ashfaq
    I have been trying the Ag-factor for 2 months now and I have noticed significant glow in my overall skin tone. Face feels firm and hydrated and fine lines reduced. Doesn't do much for dark circles though. I will definitely buy again and promote to other family members and friends!
  • AG-FACTOR™ customer review by Jasmine Yong
    Jasmine Yong
    Hi, I have been using ag-factor and cera5 for almost a month and i started to see my skin less flaky and feels more refreshed. Feeling optimistic that my skin will continue to look better if I continue this.
  • view more  (744)
Try Now !
Reveal Your True Beauty Conceal Your Real Age
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Started
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1
How to get started?
Inspect your face in the mirror after your cleaning routine. Take a mental picture of your skin’s condition. Then, proceed to consume 2 capsules of Ag-Factor™ before bedtime.
2
How long before I can start seeing results?
After taking Ag-Factor™ for 2-3 weeks, your skin will definitely feel smoother to the touch. Your skin tone will become lighter and appear noticeably brighter. You will achieve best results after 3 months.
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